ZIVVER’s Key Features:

Quickly Send Messages & Media

Allows users to send & receive messages, images, videos, documents, and other files and quickly find a person’s contact info to make a call. ZIVVER allows users to directly take photos or videos from its app. These images and videos will not be stored on the device. When the mobile apps are being used, users will have the option to receive push notifications for new messages.

Send Securely to Everyone

Makes it possible to send secure messages to guests that don’t have a ZIVVER account. Access for guests is protected with 2-factor authentication, a.o. through an SMS-code. Guests don’t need a ZIVVER account to access, read, download, forward or reply to messages.

Secure Guest Messaging

Provides functionalities to let guests securely initiate messages to users within organisations via so-called ‘Conversation Starters’.

Redact Messages After Sending

Provides users (and admins) the ability to retract sent messages, e.g. in case of an error, with direct insight into who has already read the message and/or accessed the file. Upon retraction, information is no longer accessible, giving the guarantee no data leak happened if a recipient did not access the message yet.

Full Data Encryption

Ensures all information sent via its platform is fully encrypted, where only sender and recipients have access to the data; ZIVVER does not hold the decryption keys. ZIVVER provides a ‘master-key’-construction allowing admins of organisations to log-in to the account of a user to, e.g. in case of forensic research, see the actual content of messages and files sent, with full logging and audit trailing.

Comprehensive Audit Trail

Provides a real-time and comprehensive audit log, accessible to users and administrators of the organisations. This information can be directly viewed and filtered from the ZIVVER web application and/or exported.

Strong Authentication & Single Sign-On

Users can only access ZIVVER via strong authentication. Logging-in is done via either SSO of the organisation (preferred) or password created by the user. In addition, access requires additional authentication, either already done by the SSO-provider (checked by ZIVVER via the SAML-authentication context variable), or otherwise by ZIVVER via sending a 2FA SMS-code or any (TOTP-based) authenticator app linked to ZIVVER.

Address Book Integration

Provides address book functionalities that allow users to easily find and communicate with contacts in the address book. Organisational address books are supported (which can be retrieved from the NHS.net address book) but also to let users create their own groups/address book.

Team Accounts & Shared Messaging

Provides the functionality to let users read and send messages from functional/team accounts like cardiology@hospitalX or info@hospitalY. Working from functional/team accounts is an essential part of clinical work that ZIVVER fully and securely supports. ZIVVER allows users to quickly switch to those functional accounts via their personal accounts, via the delegated access set-up by the organisation and include the appropriate logging, to have an audit trail of who had access to and read or wrote a message on behalf of that functional account.

Policy Driven Access to Data

With ZIVVER, those sharing information can determine who can have access to that data. In case this information is shared with someone with a ZIVVER account, the organisation this user belongs to can configure how to authenticate the user; either done by ZIVVER or by the SSO-service of the organisation. ZIVVER uses oAuth2 to authenticate people, so could also be integrated with other oAuth2 based services like NHS Login.